Shipping Policy
We aim to make your shopping experience as smooth and enjoyable as possible, from checkout to delivery.
Processing Times
All orders are processed within 1–2 working days. During busy periods, this may take slightly longer, but we will always do our best to dispatch your order promptly.
Delivery Options
We offer standard UK delivery on all orders.
Estimated delivery times:
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Standard Delivery: 2–4 working days after dispatch
Delivery times are estimates and may vary, particularly during peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your order.
We may occasionally offer free delivery promotions, which will be clearly stated on our website.
Local Collection
If you are local, we may offer a collection option from our store. You will be notified when your order is ready to collect.
Order Tracking
Where available, tracking information will be provided once your order has been dispatched.
Delays
While we aim to meet all delivery times, delays can occasionally occur due to circumstances beyond our control. We appreciate your patience and understanding.
Incorrect Addresses
Please ensure all delivery details are correct at checkout. We cannot be held responsible for delays or lost parcels due to incorrect information provided.
Lost or Damaged Items
If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible so we can resolve the issue.
Contact Us
If you have any questions about your delivery, please get in touch:
14 The Arcade, Okehampton, Devon EX20 1EX