Terms & Conditions
A legal disclaimer
These Terms & Conditions govern your use of our website and the purchase of goods from Paperwhites. By using our website, you agree to these terms.
1. About Us
Paperwhites is an independent lifestyle retailer offering clothing, accessories, homeware, and gift items.
2. Products
We take care to ensure all product descriptions, images, and prices are accurate. However:
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Colours may vary slightly due to screen settings
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All items are subject to availability
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We reserve the right to update or withdraw products at any time
3. Pricing & Payment
All prices are listed in GBP (£) and include VAT where applicable.
We accept secure payments via trusted third-party providers. Payment must be received in full before items are dispatched.
4. Orders
Once an order is placed, you will receive a confirmation email.
We reserve the right to cancel or refuse any order if necessary, including in cases of pricing errors or suspected fraudulent activity.
5. Delivery
Please refer to our Shipping Policy for full details on delivery times and costs.
We are not responsible for delays caused by courier services or circumstances beyond our control.
6. Returns & Refunds
We hope you love your purchase, but if not:
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Items can be returned within 14 days of receipt
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Items must be unused and in their original condition with tags attached
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Refunds will be processed once items are received and inspected
Certain items (such as earrings or personalised goods) may be non-returnable for hygiene or custom reasons.
7. Intellectual Property
All content on this website, including images, text, and branding, is the property of Paperwhites and may not be used or reproduced without permission.
8. Liability
We are not liable for any indirect or consequential loss arising from the use of our website or products.
Our liability is limited to the value of the goods purchased.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy.
10. Changes to Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page.
11. Governing Law
These terms are governed by the laws of England and Wales.
12. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
14 The Arcade, Okehampton, Devon EX20 1EX